Where Care Comes First

At Carewell Pharmacy, your trusted online pharmacy, care isn’t just part of our name—it’s the reason we exist. Founded by Shu Ling and Ratna, Carewell began with a shared belief: pharmacy should be more than just dispensing medicine—it should be about connection, not transactions. A place where people feel seen, understood, and genuinely cared for. Shu Ling, a qualified pharmacist with experience in both online and community settings, took her dedication further by working as a locum across a range of pharmacies. This broadened her perspective and deepened her understanding of what truly matters in patient care. Now also a qualified independent prescriber, she’s steadily laying the foundation for safe, thoughtful private services—always guided by a patient-first mindset and tailored care that goes beyond NHS prescriptions. Ratna brings a wealth of hands-on experience across the pharmacy landscape—from online services to traditional high street pharmacies and hospital settings. He has worked closely with care homes and domiciliary patients, and previously led operations as a pharmacy manager. This all-round perspective equips him to support patients—including the most vulnerable—at different stages of their healthcare journey. His focus on trust, compassion, and clear communication continues to shape how we care for every individual. Together, we’ve built a small, committed team with one mission: to ensure every patient feels valued, heard, and supported. We know we won’t always have every answer—but we’ll always listen, guide, and connect you to the right care when needed. Whether it’s helping manage a condition, answering a concern, or ensuring your medication arrives safely, we care for you the way we would for our own families. We may be new—but our values run deep. We’re here to make online pharmacy feel more human, more personal, and more accountable. Carewell Pharmacy — We don’t just care. We care well.